IT Managed Services

Business Imperatives

1. How to ensure service delivery objectives?
2. How to manage & monitor the on-going process & status?
3. How to plan & integrate various elements like operations, technical, financial & general management?
4. What to do to support project Operations & Manage service level agreements / project timelines review?
5. How to prioritize and aligns tactical & strategic initiatives?
6. How to overcome through challenges related to Innovation and Transformation?
7. What are the Guaranteed Service Delivery (Cookie Cutter Approach)?
8. How to manage transition phase & also the expectations of Brands?

Service Offerings

1. Ensures service delivery objectives and achieve develop strategic requirements and plans during the tenure.
2. Manage resource allocation, manage project timelines monitor and review the ongoing status, initiate suggestions from steering committee.
3. Manage demand, planning cross project integration, steady state operations, risk and opportunities Providing operational, technical, financial and general management oversight of the agreement.
4. Implement SOPs (financial control, change management, issue/risk management etc.) to support project Operations & Manage service level agreements / project timelines review.
5. Implement SOPs (financial control, change management, issue/risk management etc.) to support project operations & manage service level agreements / project timelines review.
6. Shift focus from reactive to proactive/preventive support through tooling and automation.
7. Transition – Class A Team. Risk Mitigated approach with minimal disruption in current services. EAU – Metrics driven culture. guaranteed commitments on continuous service improvements, focused automation initiatives, workload reduction, self-help solution.
8. Designate personnel as key contacts for the length of transition, for planning and issue escalation.